Job description

A successful candidate will have strong customer service skills, and a passion for technology. Candidates will be expected to display strong written and verbal communication skills while interacting with customers in a professional manner. candidates must be detail orientated and extremely organized. Candidates must display basic troubleshooting skills and know there way around windows. Primary responsibilities include answering incoming calls, creating tickets, scheduling technicians for on-site visits, ensuring technicians show up on time, and responding to incoming customer requests. The Dispatch Coordinator is the first point of contact for incoming customer requests. A pleasant/clear speaking voice and the ability to gather critical information while staying calm and collected is a must. Other responsibilities include hardware inventory management, fleet management and some light clerical work.

Candidate should display our core values; Loyal, Humble, Confident, Reliable, United, and Adaptable.

Hours of employment are 9am – 6pm, Monday, Wednesday, Thursday & Friday and 8am - 6pm Tuesday.

Requirements:

• Proven history in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• High School education or GED equivalent.
• Must represent company in a professional appearance and manner.
• Ability to occasionally lift (up to) 50lbs.
• Have reliable transportation.
• Display Passion for Information Technology.
• Have basic troubleshooting skills and be willing to learn.

Hourly pay based on the experience level of the candidate. Please submit compensation requirements when submitting your resume. IT Pros administers drug testing and criminal background checks for all serious candidates.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Boiling Springs, SC 29316: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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