Job description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

JOB DESCRIPTION:

• Direct supervision of remote Customer Support staff located across the state
• 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
• Coordinate staff scheduling, supervises workload and project status
• Ensures compliance with company policies, customer requirements, quality goals
• Monitor trouble calls & ensures their timely and effective completion
• Provide management level reports on activities, metrics, trends and issues
• Recommend purchase of new equipment and tools to improve staff effectiveness

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Application Question(s):

• Experience in Windows 10 PC environment performing general IT system support ?
• Experience in Client / Server and Internet Systems Architectures ?
• Experience in Remote Administration tools such as Dameware , Remote Desktop , WebEx ?
• Certification in A or Network or MCSA or CCNA ?

Work Location: In person

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