Job description
Position: IT Inventory Specialist
Location: New York, NY
Duration: 3+ Months
Job Description:
Primary:
- Receive, prepare, log, tag, and deliver client's IT computers Desktop Support receives (via administrator, student worker, UPS, FedEx, US Government Client, etc).
- Maintain Client's IT computer inventory (Google sheets, BigFix, Workspace One, etc). Configure older / offboarded laptops either as a loaner or for disposal.
Secondary:
- Provide technical assistance to Client's IT support clients.
- Answer questions or resolve computer problems (hardware or software) for clients in person or remotely.
- Aid concerning the use of computer hardware and software, printers, mobile devices, networking, computer accessories, etc.
Requirements:
- The position requires a very versatile technician capable of quickly adapting to various environments.
- Thorough skills include:
- Windows 10 / 11 and Mac OS Operating Systems (install, troubleshoot, backup, restore, upgrade).
- Install, Configure, and Troubleshoot Hardware (desktops, laptops for Apple / Dell / Microsoft, printers, webcams, monitors, docking stations, kvm switch).
- Install, Configure, and Troubleshoot Software (Microsoft Office, Web Browsers, Cortex / Insight VM, BigFix, Workspace One, Zoom, Box, Client's Google Drive, Adobe, Pharos Sentry Print, Google).
- Android and iPhone Mobile Devices (Setup, troubleshoot, backup, transfer data, install apps, setup email, setup wireless).
- Outlook, Thunderbird, & Apple Mail Email Clients (setup, troubleshoot, backup, restore, upgrade).
- Networking (IP / MAC Address, Wired Setup, Wireless Setup, VPN, troubleshoot).
- Data Backup / Restore / Upgrade (computers and smartphones).
- Active Directory (Create Object Names, Join to AD, Local Admin Access, troubleshoot).
- Hard Drives (SATA, SSD, M.2 NVM, remove / install hard drive, Wipe, Clone, Restore, Types of Formats, etc).
- Remote Desktop Connection (Microsoft Remote Desktop, Bomgar Remote Support).
- Printers (setup, configure, troubleshoot, local usb and/or network printers).
- Monitors (Single or Dual Setup with or without video adapters).
- Service link Ticketing System.
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