Job description

Job Title: IT Helpdesk Technician

Contract period: 1year

Work Location: Ridgefield Park, NJ

Korean/English Bilingual Required

Responsibilities

· Serve as the first point of contact for customers seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

· Manage the company's PC OA assets and update the company's system with asset changes (hiring and resignation)

Requirements

· Proven experience as a help desk technician or other customer support role

· Tech savvy with working knowledge of office automation products, databases and remote control

· Good understanding of computer systems, mobile devices and other tech products

· Able to install and configure Laptops, PC's and Desktops, Printers and peripherals

· Ability to diagnose and resolve basic technical issues

· Computer skills must include: Microsoft Office Suite

· Install and repair Printers

· Experience with LAN and Cabling

· 3-5 years’ experience working in helpdesk area with break/fix experience

· Excellent communication skills

· Customer-oriented and cool-tempered

· BS/BA in IT, Computer Science or relevant field

Job Type: Contract

Pay: $26.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: On the road

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