Position Summary

The IT Help Desk I position will provide professional and knowledgeable assistance to the SVP-Senior IT Manager along with providing administrative and technical support to all employees of Citizens Alliance Bank, Forstrom Bancorporation and all of their affiliates.

This position will receive calls and respond to employee inquiries and concerns. The IT Help Desk I must identify problems and solutions that best meet the Bank’s and the IT Department’s needs. This position will perform duties related to making sound decisions within the Banks polices and established approved guidelines.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

The IT Help Desk position is expected to meet and/or exceed Citizens Alliance Bank’s customer service levels as well as the over-all goals of the organization.

Essential Functions

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

Performance Competencies

Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.

Attendance - Regularly be present and punctual to work while demonstrating flexibility in the work assigned, the work hours and the work environment. Arrive prepared for work and is committed to doing the best job possible; keep commitments. Be personally responsible for completing work in a timely, consistent manner with hours necessary to complete the assigned work.

Attention to Detail - Taking responsibility for a thorough and detailed method of working in a busy work environment.

Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader. Shaping and expressing ideas and information in an effective manner.

Conceptual Thinking - Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.

Continuous learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.

Expertise and Usage -Acquiring functional and technical knowledge in an area of specialty. Applying said knowledge to become an expert in one's particular area.

Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.

Job Knowledge - Measure employee's demonstrated job relevant knowledge and essential skills, such as work practices, policies procedures, resources, customer service and technical information, as well as the relationship of work to the organization's mission.

Organizational Awareness - Having and using knowledge of systems, situations, procedures, customers and culture inside and outside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.

Policy and Procedures - Review, understand and comply with all Bank policies, procedures and guidelines. In order to best complete the Bank's business objectives and comply with applicable regulations, employees must consistently adhere to the Bank's policies, procedures and guidelines.

Problem Solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Quality orientation - Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.

Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflicts and expeditious conflict resolution and the appreciation of diversity as well as cohesiveness, supportiveness and working effectively together to enable each employee and department to succeed.

Education and Experience

Required - High School diploma or GED.

Required - Continuing Education to maintain job knowledge.

Preferred – Training with and knowledge of application software, personal computers, Windows, Servers, Mainframes, LAN, WAN, data communications, telecommunications and core banking systems.

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The Bank has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the Bank may terminate employment at any time, for any reason, without notice.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.

Skills

• Time Management.
• Communication Skills.
• Relationship Building
• Team Work.
• Problem Solving.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)