Job description
Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.
Job Summary
The IT Help Desk position will actively manage activities surrounding the resolution of Priority 1-3 tickets and issues to ensure minimal production impact.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
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User creation and management on-site
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Troubleshooting system and software/hardware installation on user computers
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Troubleshoot AV
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Work outage tickets for production-affecting issues alongside other Purple IT teams
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Staff the team's phone queue for inbound Help Desk-type calls related to outages
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Monitor the team's email inbox and Service Desk queue at regular intervals and provide prompt responses
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Communicate regarding technical and procedural outages between company employees and clients at all levels, using ticketing, email, instant messaging, phone and in-person media
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Performs other related duties and assignments as required and as assigned by Supervisor, Lead, or Manager
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Thrive as a team player in a fast-paced, high-energy, change-oriented environment
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Ensure all Purple policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Purple Management immediately
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Identify opportunities for efficiency and development in both the team and individuals
EDUCATION/EXPERIENCE REQUIREMENTS
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Associate or Bachelor's degree, technical training, or certifications. IT, and/or Service Desk experience preferred
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Proficient with Microsoft Office tools
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Should have both an interest in the IT industry and technical aptitude
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Must have excellent verbal and written English skills
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
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Excellent customer service skills
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Ability to multi-task and prioritize
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Able to perform duties with minimal supervision
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Seldom require assistance and instructions
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Produce a high quantity of quality work with very few errors and mistakes
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Demonstrate reliability, initiative, and creativity
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Demonstrate excellent teamwork and cooperation, including willingness to accept schedule changes due to changing business requirements
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Track record of timeliness and regular attendance
PHYSICAL REQUIREMENTS
Physical Activities may occasionally include:
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Remaining in a stationary position, often standing or sitting for prolonged periods.
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Adjusting or moving objects up to 15 pounds in all directions.
Physical Activities may constantly include:
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Communicating with others to exchange information.
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Repeating motions that may include the wrists, hands and/or fingers.
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Assessing the accuracy, neatness and thoroughness of the work assigned.
Environmental Conditions may occasionally include:
Noisy environments
BENEFITS AND PERKS
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Medical, Dental, Vision
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401(k) Match
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Flexible PTO
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Market Money
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Earn a Mattress
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Purple Swag
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Amazing Purple Products
WHY WORK AT PURPLE?
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Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
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Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
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Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
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