Job description
Role Overview:
The IT Engineer will provide S&N Customer’s Sales and Technical Support to Internal and External Stakeholders. The IT Engineer will be the point of contact with customers for their technical needs that include, Designing, custom configuration, integration, service, repair, troubleshooting, and technical training for the LEAF product within a customer’s hospital infrastructure. The responsibilities of this position will require a significant amount of travel with effective communication skills.
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Please note that the candidate should be local to one of the locations listed below - we are not offering relocation assistance *
Responsibilities:
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Provide technical sales support to Regional Business Managers in face-to-face customer meetings.
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Develop system configuration documentation to assist customers in understanding the LEAF product technically and aid customer in making configuration choices.
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Conduct customer site surveys to determine Wireless and Existing Infrastructure to collaborate with customer IT, clinical engineering, and facilities management departments to define appropriate system configurations and deployment Plans
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Understand Complex Hospital Systems that include Networking, Virtualization, and Group Policies.
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Understanding of SQL Relational Databases and how to write SQL Queries
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Understand Information Security and Best Practices to implement Software systems that are Industry Best Practices.
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Install LEAF equipment (servers, workstations, and wireless networking equipment) within a customer’s hospital facilities.
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Point of contact for customer technical service needs.
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Monitor and assist in ensuring adequate system performance.
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Act as the voice of the customer in providing input to LEAF’s product development
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Maintain Test and Dev Systems within S&N supporting LEAF
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Rotational 24x7 customer support every 5- 8 weeks’
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Support a Microsoft Windows Deployment system
Location:
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US - Field
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US – Charlotte, NC
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US – Georgia
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US – Indianapolis, IN
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US – Raleigh/Durham, NC
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US – Washington DC
Education:
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Bachelor’s degree – technical major such as Engineering, Computer Science, or Information Technology preferred
Experience:
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2+ years of system administration experience
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1+ year experience in architecting, managing and supporting virtual environments preferred
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1+ year experience with Networking, Wireless Technology, IoT
Competencies:
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Relevant customer-facing technical field support experience in an acute care setting, for a complex IT Clinical Solution implementation
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Excellent customer relationship, listening, communication and organizational skills
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Ability to work cooperatively with others within and across functions and at all levels of the company
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Executes to a plan, works in an organized manner
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Demonstrated pattern of personal and professional growth
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Brings new talents, experience and adds value to our team High aptitude and requires minimal training
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Can work independently, can drive projects, motivate people and make things happen
Travel:
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70% US Domestic
All field sales and or marketing professionals that are required to gain entry into healthcare facilities to perform the basic remit of their role, must successfully complete our credentialing process, which often includes COVID 19 vaccine management.
The anticipated compensation range for this position is $37.00 – 40.00 USD hourly and the compensation offered will depend on the candidate’s qualifications. You may also be entitled to receive bonus and benefits, which may include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, and a variety of wellness offerings. Smith & Nephew follows the Pay Transparency and non-discrimination provisions described by the Colorado Department of Labor and Employment (CDLE).
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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