Job description

The TF Warren Group is looking for a Desktop Support Technician to add to the Goodman MO office!

Essential Duties and Responsibilities:

• Maintain a high level of teamwork and communication
• Demonstrate a strong sense of urgency regarding solving end-user issues
• Document troubleshooting procedures and new processes
• Troubleshoot technology issues.
• Perform upgrades, installations, configurations of computer systems, peripherals and software.
• Perform remote troubleshooting.
• Help new employees set up their workstations.
• Train new employees to use a company's software and apps.
• Respond to ad hoc and urgent requests.
• Test, install and set up application programs on user workstations.
• Test network connections.

Essential Qualifications:

• 2+ years in a customer service centric helpdesk/desktop support role supporting Windows environments with MS Office
• Associates or Bachelor's degree in computer science or relevant work related experience (industry certifications are a plus)
• Must have excellent customer service, listening, and verbal and written communication skills
• Demonstrated experience in applying knowledge/skills in a customer support environment
• Strong analytical aptitude and problem solving skills in a technical environment
• Ability to multi-task across several ongoing tasks of varying priorities as required
• Must have excellent organizational, problem solving and decision making skills
• Ability to understand and clearly communicate technical information to non-IT personnel
• Work is performed with minimal supervision and requires initiative and good judgment
• Ability and willingness to work overtime
• Microsoft Office products (O365)
• Windows operating systems
• Mobile devices (Apple iPhones, Android Phones, Apple iPADs)
• Computer systems (Laptops, Desktops, NUCs, Tablets)
• Active Directory
• Group Policy
• Basic LAN/WAN connectivity
• Bilingual - English/Spanish is an asset

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Goodman, MO 64843: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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