Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Position Summary

The Interlibrary Loan Borrowing Assistant works as an integral part of the Duke University Libraries Interlibrary Request Unit. Primary responsibilities include processing requests for Duke University patrons for library materials from other institutions and electronic delivery requests for Duke patrons. Additional responsibilities include supporting scanning operations for electronic delivery; assisting specialized ILL staff with supervision of student assistants and monitoring financial transactions arising from loaned and requested material, and maintaining documentation and training materials related to their work.

Responsibilities

• Processes Duke user requests for materials held by other institutions and electronic delivery requests for items from Duke University Libraries’ collection to support the research, teaching, and learning mission of the university.

• Sets priorities for daily workflows and helps other staff resolve problems related to filling requests.

• Assists patrons and library staff in interpreting Interlibrary Loan policies and understanding procedures.

• Serves as a primary contact for borrowing transactions with other institutions and responds to patron inquiries via email, phone and in person.

• Works with the ILL Accounts and Billing Specialist to produce billing invoices, verify charges and troubleshoot related issues.

• Establishes good communication and working relationships with other departments throughout DUL such as subject specialists and cataloging staff.

• Assists with other functions of the ILL unit, such as lending and digital delivery, when needed.

• Assists in training student employees and guiding their daily workflow.

• Works in a manner that aligns with the Duke Libraries User Service Philosophy by providing helpful, reliable, and consistent service to internal and external customers as a result of fostering comfortable, empathetic interactions and accepting the responsibility to assist them and each other in harassing or discriminatory situations irrespective of race, age, sex, gender identity, sexual orientation, national origin, or any other marginalized identity feature.

• Performs other duties and undertakes special projects as needed and assigned.

Supervisory Responsibilities

• None

Qualifications

It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to creating a culture of inclusion that values and respects diversity of perspective, background, and experience.

Education:

Required: Two years post-secondary education or equivalent combination of relevant education and experience.

Preferred: Bachelor’s degree

Experience:

Required: Requires one year of library experience to obtain specialized knowledge of library systems and procedures; excellent interpersonal, oral, and written communication skills; able to work independently and as a member of a team; demonstrated proficiency using computer-based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer service.

Preferred: Prior experience working in an academic research library; knowledge of Interlibrary Loan procedures and processes; familiarity with ILLiad and other related software specific to interlibrary loan; ability to work well in a dynamic environment while maintaining quality control.

Working Conditions

• Frequently moves library materials weighing up to and over 30 pounds
• Frequently works in an environment in which exposure to materials containing dust and mold is possible
• Frequently positions self to reach high and low shelves
• Normal office environment
• Occasional weekend shifts may be required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. This description is subject to change at any time.

Salary and Benefits

$19.34 per hour (minimum). Comprehensive benefits package upon eligibility includes vacation, 14 holidays, sick leave, health, dental, disability, life insurance, educational assistance, and tuition grants. This position is not eligible for relocation assistance.

Environment

Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States.

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: http://www.hr.duke.edu/benefits/index.php.

Application

An electronic resume, cover letter, and list of 3 references should be submitted at https://careers.duke.edu/ - Search for Requisition ID # . Review of applications will begin immediately and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.

Minimum Qualifications

Education

Required: Two years post-secondary education or equivalent combination of relevant education and experience.

Experience

Required: Requires one year of library experience to obtain a OR AN EQUIVALENT COMBINATION OFRELEVANT EDUCATION AND/OR EXPERIENCE specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; able to work independently and as a member of a team; demonstrated proficiency using computer based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services. Preferred: Prior experience working in an academic research library

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.