Job description
This position provides initial response to clients reaching out to the hospital. Conducts initial assessment of clients and schedules mental health appointments. Responds to and triages crisis calls. Registers, reviews and corrects patient registration information in the computer system. Verifies insurance coverage and eligibility on all Blue Cross HMOI members.
Required Education, Skills and/or Experience:
- Basic computer knowledge that included Microsoft Office Suite
- Maintain information as highly confidential
- Ability to maintain professional boundaries and willingness to seek supervision
- Associate’s Degree plus a minimum of three years of experience or a Bachelor's Degree.
Preferred Education, Skills and/or Experience:
- Bachelor’s Degree in a Behavioral Health related field
- Minimum of one year of previous experience in healthcare or in a behavioral healthcare setting
- Crisis line or crisis intervention experience
- Substantial knowledge base of insurance plans such as Commercial, Managed Care and capitated plans, Medicare, Medicaid and Workers Compensation
Required License and/or Certification:
- CPI (Crisis Prevention Intervention) certification within 90 days of start date into position
- Current CPR Certification issued by American Heart Association within 90 days of start date into position
Location: Edward-Elmhurst Health · LOH Navigation Services
Schedule: Registry, As Needed, M-F, 8am-11:30pm as needed
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