Job description
- Respond to all calls, emails, and voicemails in a timely manner.
- Handle in-coming calls from patients, providers, families, caregivers and/or facilities.
- Follow up with any patients from the prior day to confirm scheduled visits.
- Informs the Intake Supervisor of any scheduling conflicts or difficulties.
- Daily use of multiple software’s such as Wound Expert, Appointment Plus, iSolved, spreadsheets etc.
- Manage inbox for daily in-coming referrals to submit to Nexus.
- Meet weekly with Intake Supervisor for updates and feedback.
Qualifications
- Certified Medical Assistant
- A minimum of 2 years of general case management and scheduling experience
- Excellent verbal and written communication skills
- Competent use of standard computer software programs
- Strong attention to detail
About West Coast Wound & Skin Care:
At West Coast Wound and Skin Care we strive to provide high quality, low cost care. With our weekly patient visits, we are able to provide the best care to our patients and the facilities we work in. We provide a fully integrated Wound Care and Dermatology care for our patients. We have found, with this method, we are able to prevent most wound and skin related hospital admissions. We also provide Wound Care and Dermatology training for our medical staff and our client’s facility staff to help prevent wounds from occurring and from further progression.
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