Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe - working from home or one of our CX hubs - we securely connect best-loved brands with their customer's over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

We are looking for an Instructional Designer to plan, design, develop, and deliver learning and development curriculum, programs and materials for our N.A Corporate professionals. Most of our learning and development for this audience is leadership development and onboarding programs. You will be responsible for the training, documentation, support, ongoing success and learning needs analysis. Identifying learning gaps and opportunities; You will be the Learning & Development point person displaying the passion, involvement, engagement and commitment to professional's development.

You Will

• Design, develop and implement instructional materials and curriculum for employee development.
• Facilitates learning using variety of platforms.
• Creating and coordinating learning programs.
• Collaborate with Subject Matter Experts (SME's) in course design, curriculum development and material creation.
• Conduct Learning Needs Analysis for our internal clients.
• Creating a variety of learning events based on clear measurable objectives.
• Track and analyze training programs by examining performance.
• LMS administration and reporting.
• Lead small to medium scale projects.
• Participate in evaluating training courses effectiveness.
• Develops communication or marketing plans for learning offerings.
• Researches learning industry trends, methodologies and best practices

You Have

• A college degree or relevant experience in instructional design, course development and facilitation.
• 3-5 years of experience in a Corporate Learning & Development department.
• Extensive knowledge of multi-media interactive authoring software including Captivate, Creative Suite, Storyline, Rise, Flash or related software, highly desired.
• Strong knowledge of Learning Management Systems (LMS).
• Knowledge of how to use Learning design systems such as Rise, Articulate, Story Line, etc.
• Must demonstrate an ability to develop, organize, and produce assigned projects within time-lines and provide project management.
• Graphic Design skills - infographics, templates, presentations, creative projects and related work.
• Demonstrated experience working collaboratively with business partners, stakeholders and SME's to develop and deliver learning solutions.
• Experience in facilitation and leading trainings.
• Strong verbal, written, presentation and communication skills.
• Emotionally intelligent - ability to listen and build relationships and trust with business partners. Strategic mindset for working with corporate leaders.
• Flexible and agile - ability to manage change management well.

Our Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off.
• Onsite and remote work at home available (depending on the market).
• Fun and engaging company-wide initiatives, including our SitelFit wellness program.
• Growth opportunities through various development programs.
• Employee discounts.
• Casual dress code.
• Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

Instructional Specialist