Job description

HVAC Installation Coordinator – Len the Plumber / BALTIMORE METRO BRANCH OFFICE
Join our NEW HVAC DIVISION!!
Job Summary/Objective:
The HVAC Installation Coordinator will schedule all the HVAC installations with urgency.
The role will prioritize the jobs to keep all installation crews with work and minimize any gaps in the schedule.
The Installation Coordinator will schedule all work with the intent of meeting departmental revenue goals.
Essential Job Functions:

• Communicate with the sales team to book sold installations
• Schedule installations and assign install crews in ServiceTitan
• Keep in communication with customers regarding scheduling and timelines to completion
• Prepare any permits or needed documents prior to installation
• Maintain and update the Install Board
• Ensure proper equipment has been recorded in customers records
• Register all equipment as needed
• Register rebates for company and customer as needed
• Assist customer with scheduling inspection or any post-installation matter
• Make post installation follow up calls to ensure highest customer satisfaction
• Participate in training so that you grow and develop as a professional.

Other Job Functions:

Administrative duties to the assist the service, sales and install department as necessary

Working Conditions/Physical Demands:

Work is generally performed in an office environment. Ability to sit for prolonged periods of times at a computer

Qualifications/Abilities:

• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite to include Word, PowerPoint, Excel and Outlook
• Prior customer service
• Experience with ServiceTitan preferred but not required

EXPERIENCE/EDUCATION:

High School Diploma or GED

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE
Rev. 09/26 MC
Rev. 09/26 MC

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person

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