Summary: The Inside Sales Representative will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne’ s existing customer base. Individual must be capable of strategic, solution-based selling, offering our entire portfolio of applications. We are looking for a creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. Ideal candidate must have superb communication and listening skills. Our objective is to produce ISR’s that are sharp and determined with a focus on winning, with a commitment to integrity and keeping our client’s needs and business goals first and foremost.

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Essential Functions

• Collaborates with Sales Directors (SD), National Account Managers (NAM) & Solution Architect (SA) to determine strategic sales approaches
• Establishes and maintains an ongoing rapport with existing and potential customers
• Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues
• Interacts with existing customers, primarily by phone and email, generate sales quotations, and place sales orders
• Assists with growing sales pipeline from prospect-phase to closure with a strong focus on sales targets and EBITA

• Processes small transactional orders directly from customer when Customer Purchase Order is provided allowing NAM to focus on larger orders if needed

• Completes customer order management; including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with NAM, Procurement, Project Management and the Customer throughout the sales cycle and delivery process
• Maximizes deal profitability by leveraging OEM programs and promotions
• Uses manufacturer tools to secure deal registration and/or special pricing
• Ensures order accuracy and orders are in line with ConvergeOne best practices; margin percentages, discounts
• Renews and provisions subscriptions
• Updates and keeps key account information current for customers
• Assists in creating RFP responses to potential clients
• Assists with and provides NAM Onboard training for new hires
• Works transparently and seamlessly with Sales Support Representatives (SSR)
• Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
• Keeps current on company policies, procedures, and objectives, clarifying them with Manager when and if questions arise, and is always prepared to accurately discuss these policies to our customers

Additional Specific Duties and Responsibilities

• Operates during end of month, end of quarter, end of year for ConvergeOne’s strategic manufacturers as needed to ensure all orders are processed promptly
• Backs up and assists other team members when order queue is high or as needed for vacation coverage
• Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow
• Works with Manger, Director and Sales Operations on task forces and internal projects as requested and when appropriate
• Looks for process improvements and brings those ideas forward as appropriate to their ISR Manager
• Works towards making internal and external customers raving fans of themselves and of ConvergeOne

Required Qualifications

• Bachelor’s degree or equivalent in a business related subject
• 1 - 3 years sales/business experience
• Excellent communication and organizational skills
• Proficient with Microsoft Office Suites
• Ability to work in a fast paced, high volume, challenging environment
• Exceptional listening, verbal and written communication skills
• Self-motivated, with high energy, operates with urgency
• Ability to work independently and part of a team
• Ability to absorb technical information and execute
• Strong problem identification and resolution skills
• Proficient in in 3rd party manufacturer tools, business processes and sales engagement models