Job description

Customer Service Specialist - Parts Division

$19-21/hour

Located in Duluth, we are looking for a Inside Sales Representative. This position will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They will coordinate and assist in resolving daily dealer parts and whole goods technical inquiries, order and returns, damage and shortage claims, invoicing inquiries, allocation of products, product availability, model application and compatibility questions and order entry/backorder status needs in a highly visible quality-driven customer-service style environment.

Responsibilities

• Provide dealer support with respect to parts and whole goods technical questions, sales order and returns related issues, damage and shortage claims, invoicing inquires, allocation of products, product availability, model application and compatibility.
• Assist parts and whole goods management team by providing interoffice support and information sharing among parts and whole goods personnel to increase operating efficiencies while improving customer service and dealer satisfaction
• Assist in monitoring inventory levels to aid in procurement of parts, whole goods equipment, kits and accessories for timely and accurate order fulfillment.
• Provide the best customer service possible both internally and externally
• Answer phones and greet visitors (secondary to the Customer Service Receptionist)
• Enters sales and samples orders into Daily Sales Order Report and Ship Log

Skills

• 2 years of technical training or customer service experience
• Extensive knowledge and experience in standard parts and distributions operations such as counter practices and principals related but not limited to parts counter sales, warehousing, distribution, research applications and cross-referencing by models
• Must possess knowledge and experience with SAP, Windows 98/2000/XP-based programs and operating systems.  Strong analytical and problem-solving skills including the ability to effectively schedule and develop position workload.  The ability to remain tactful in support of resolving dealer concerns.  Excellent communication skills and the ability to train, coach and cross-train others in the principals of parts and whole goods operations.  Effective organization skills with the ability to prioritize and follow-up on issues as assigned.Excellent communication and interpersonal skills (both written and verbal)
• Conflict resolution skills and the ability to think on one’s feet.
• Friendly, outgoing personality
• Strong attention to detail
• Very proficient in using the following computer software: Microsoft Word (Word, Excel, PowerPoint, and Access); Accounting Software such as Peachtree Accounting, QuickBooks, or MAS90.

If you feel you are a good fit for this position, please apply through the link provided.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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