Job description

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for nurturing and developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales, meet targets and provide strong customer service skills.

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Inside Sales Representative Responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Customer Service Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Skills

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (Experience with HubSpot a plus)
• Experience with Microsoft Office Suite (emphasis on Word, Outlook and some Excel)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or GED

Job Type: Full-time

Pay: From $30,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Union City, TN 38261: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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