Job description

The Dayton Metro Library is seeking a full-time Information Services Assistant (Technology Emphasis) for our New Lebanon Branch Library. The successful candidate will offer one-on-one assistance to patrons who need additional help with such things as email or using Library resources. They may also develop and teach classes in a small group setting on how to utilize various digital resources, computer basics, email, and more. In addition, much time will be spent assisting patrons who approach the service desk and on troubleshooting various technological issues. If you are energetic, patient, and enjoy helping others, we want to hear from you!

DML is committed to cultivating inclusive environments and a workforce that reflects the diversity of our community. As such, we encourage Black, Indigenous, and people of color (BIPOC) to apply, in addition to members from other marginalized groups.

Additional consideration may be given to individuals that are fluent or proficient in any non-English languages used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

Essential Job Duties

• Demonstrates excellent internal and external customer service. Proactively provides assistance at all service points as needed.
• Provides library users with assistance in reference, readers’ advisory, and in the use of public computers, personal electronic devices and library virtual materials.
• Provides instruction to patrons and employees. Conducts public training sessions in computer applications, personal electronic devices and virtual library services.
• Serves as liaison with Information Technology Office. Troubleshoots and maintains automation/electronic equipment.
• Under the direction of the manager(s)/librarian(s), plans, develops, and promotes programs and services to meet the informational and recreational needs of the community.
• Provides service and maintains liaisons with schools and community agencies.
• Performs circulation responsibilities and related activities as needed.

Job Qualifications

• Ability to determine patron information needs and construct a competent and complete search strategy.
• Ability to develop programs and services to meet community needs.
• General knowledge of PC equipment required.
• Fluency with personal electronic devices and library virtual materials required.
• Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to deal effectively with challenging individuals and/or situations.
• Schedule includes day, evening and Saturday hours.

Compensation and Benefits: The starting hourly rate for this position is $18.07. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.

Application Process: Please send your cover letter and resume to Jennifer Kadel. This position is open until filled.

The Dayton Metro Library is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: From $18.07 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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