Job description
Advertisement Closes
3/12/2023 (8:00 PM EDT)
23-01956
Information Systems Supervisor
Pay Grade
16
Salary
$49,129.68 - $72,783.36
Employment Type
EXECUTIVE BRANCH | FULL TIME, INELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK
Hiring Agency
Finance & Administration Cabinet | Commonwealth Office of Technology
Location
275 East Main Street
Frankfort, KY 40601 USA
Frankfort, KY 40601 USA
Description
This position is for an Information Systems Supervisor in the Field Services South Branch. The branch is in the Division of Field Services within the Office of Client Support Services.
The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.
The Information Systems Supervisor is responsible for providing technical direction and support to staff by analyzing specific computer communication requirements.
Job duties for this position includes:
If you are interested in a challenging and rewarding career where you can make a positive difference in the Commonwealth of Kentucky, we look forward to reviewing your application for the Information Systems Supervisor position.
The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.
The Information Systems Supervisor is responsible for providing technical direction and support to staff by analyzing specific computer communication requirements.
Job duties for this position includes:
- Provide technical direction and support to staff
- Act as a liaison between customers and other COT teams.
- Monitor service desk tickets to ensure timely response and resolution.
- Submit recommendations to workgroups and teams pertaining to technology efforts.
- Asset Reporting and accounting measures
- Writes and publishes technical, process and user documentation.
- Customer service background
- Experience in computer hardware and software support, systems analysis, systems support, or computer operating systems.
- Good verbal and written communication skills
- Proven Leadership and Decision-Making skills
- Ability to work under pressure
- Time Management
- Initiative
- Creative Thinking
If you are interested in a challenging and rewarding career where you can make a positive difference in the Commonwealth of Kentucky, we look forward to reviewing your application for the Information Systems Supervisor position.
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Four years of professional experience in computer programming, systems analysis, systems support, or computer operating systems.
Substitute EDUCATION for EXPERIENCE: Related technical or vocational training will substitute for the bachelor's degree requirement on a year for year basis. A master's degree in computer science will substitute for one year of the required experience.
Substitute EXPERIENCE for EDUCATION: Experience in computer programming, systems analysis, and/or computer operations will substitute for the bachelor's degree requirement on a year for year basis. Experience in business or public administration, statistics, research, or a related field will substitute for the bachelor's degree requirement on a year for year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title typically perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Greg Thomas at Greg.Thomas@ky.gov or 502-330-8527.
An Equal Opportunity Employer M/F/D
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