Job description

At Air Management Supply, we provide heating, ventilation, and air conditioning (HVAC) solutions to licensed contractors, the multifamily industry, and commercial properties at our 6 Midwestern locations. Our mission is to empower employees to provide exceptional service in every interaction while embodying our company values:

• Gung Ho!: Embodies the companys values and culture
• Committed: Dedicated to completing tasks and achieving goals
• Dependable: Undeniably reliable
• Exceptional Service: Expected service and then some
• Responsive: Quick to react and acknowledge all

The HVAC Technical Support Advisor position plays a crucial role in delivering our mission and achieving our goals. In this role, you will be responsible for assisting contractors and our sales and branch team members by providing HVAC technical support for the HVAC products we sell. This position will handle high call volume of customer calls via our Technical Support Line. Other duties include but are not limited to:

• Provide pre and post sales technical support including equipment troubleshooting and assistance via telephone, email and on-site visits.
• Prepare and deliver reporting to management and manufacturer of problem situations and resolutions.
• Assist with warranty diagnosis and on-field visits as needed.
• Conduct training sessions for both internal staff and customers on equipment lines.
• Continuously strive to further job knowledge by participating in educational and professional development opportunities.
• Up to 50% travel may be required

Qualifications

• Solid understanding of HVAC industry from sales, installation, and service
• Ability to prioritize, work well under deadlines & manage multiple responsibilities
• Proficiency with Microsoft Excel, Word and Outlook
• Ability to sit for several hours at a time
• Basic mathematics skills (add, divide, multiply and subtract units of measure)
• Ability to physically climb ladders, access roofs, and work in extreme hot and cold temperatures for long periods of time while diagnosing a problem

Educational Requirements and/or Experience Required

• Associates degree or Technical School Training with 5-10 years HVAC experience
• Excellent interpersonal and communication skills.
• Strong attention to detail
• Experience with Prophet21 a plus
• Commitment to excellent customer service
• Proficiency with Microsoft Excel, Word, and Outlook

Job Type: Full-time

Pay: From $75,000.00 per year

Work Location: In person

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