The Field Support Specialist I,in collaboration with the Field Support Specialist II, is responsible forproviding the highest level of professionalism and customer service to teammembers, caregivers and other customers through daily interactions. The FieldSupport Specialist I provides our clients and customers with a positive firstimpression of the company’s core values and competencies.

Essential Duties andResponsibilities:

• Maintains confidentiality of client, patient, caregiver, and team member information and records
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• In collaboration with the Field Support Specialist II:
• Assists candidates through the application, hiring, and onboarding process
• Assists with the billing, payroll, and medical records process
• Demonstrates positive professional interactions with all candidates, caregivers, team members, clients and customers
• Greets and provides excellent customer service to all visitors. Manages the front desk console and provides clients and customers with a positive first impression.
• Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
• Performs other duties as assigned

Minimum Requirements:

• High school diploma or equivalent degree required
• Minimum one year of administrative work experience, to include typing skills
• Meets all federal, state, and local requirements
• Proficiency with computers, including Microsoft Office
• Excellent verbal and written communication skills
• Ability to work independently and multitask effectively while maintaining attention to detail

Compliance and EthicsExpectations:

• Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements
• Sets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members
• Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations
• Promotes an environment in which other employees are encouraged to report potential violations
• As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance

Wage/Salary Information:

$18 - $20 per hour, plus $1800annual bonus potential

Benefits:

Medical/Prescription, Dental,Vision, Health Advocacy (company paid if enrolled Medical), Health AdvocateEmployee Assistance Program, Health Savings Account , 401(k), 401(k) CompanyMatch, Profit Sharing, Short Term Disability, Long Term Disability, PrimaryCaregiver Leave, Parental Leave, Life and Basic Accidental Death andDismemberment Insurance, Voluntary Life and Accidental Death and DismembermentInsurance, Hospital Expense Protection Plan, Critical Illness Insurance,Accident Insurance, Dependent Care Flexible Spending Account, Home and AutoInsurance, Pet Insurance, Transportation Benefits, Common Bond, EducationalAssistance Program, College Partnership Program, Paid Time Off/Company Holidays