Job description
Job Summary:
The Human Resource Information System (HRIS) Manager supports and maintains internal HR systems, services, and applications used to support Merlin’s North America employee base from our HR Shared Service (the People Hub.) This key role functions as a COE and is based in Orlando, Florida.
We depend on a variety of systems to deliver quality service and support to our employees. To provide that we need an experienced HRIS Manager to optimize our systems while leading a team responsible effectively and efficiently for system configuration, support and reporting. Place those requirements in a fast moving, ever changing and growing environment like Merlin and you create a role that combines technical expertise with fun.
- Subject matter expert and gatekeeper to our Human Resources systems, including but not limited to HRIS, time keeping, scheduling, payroll and ATS.
- Lead a team that will ensure we are getting the most out or our systems.
- Define and monitor effective processes to ensure that our systems remain secure and interfaces between dependent systems function as designed.
- Manage upgrades or patches to the systems and implement fixes to any reversion errors caused by upgrades and patches.
- Implement, test, and document any configuration changes and system upgrades.
- Challenge issue prioritization, resolution and lead vendor interaction, and new feature implementation to efficiently support end users across NA.
- Make recommendations for and support training of end users to ensure we are getting the most from our systems.
- Support highly complex enterprise systems with organization-wide impact.
- Ability to communicate, verbal and written, to technical and non-technical employees at all levels of the organization.
- Oversee optimal function of the Human Resources systems which may include installation, customization, development, maintenance and upgrade to applications and modules.
- Maintain internal database as well as cloud-based files, tables, code, backup files, integrity and security to meet changing business and technology needs.
- Define, implement and monitor effective processes to ensure that our systems remain secure, interfaces function as required and users are able to get the most from our systems.
- Recommend and implement business process improvements having a Human Resource system component and serve on teams to implement business process changes.
- Provide technical support, troubleshooting, and guidance to HR employees. Identify development requests and production problems and manage the resolutions to completion within identified and agreed timeframes.
- Collaborate with People Hub leadership and staff to identify needed technical improvements and enhancements to existing information services and databases; recommend and implement solutions.
- Manage permissions, access, personalization, and similar system operations and settings for HR services and business users.
- Program custom functions and documentation such as automated queries, filters, macros, and reports.
- Compile or assist with acquisition of complex data reports, summaries, and logs requested by senior executives and HR staff.
- Serve as lead representative and liaison between HR, Information Services, external vendors, and other stakeholders on Human Resources systems, database design and implementation projects.
- Own and optimize UKG to Cornerstone interconnectivity and People Hub touch points with Cornerstone.
- Serve as People Hub representative to systems that we do not exercise management ownership over but have integral touchpoints to. Represent the People Hub in technology related discussion and efforts that touch the Human Resources systems
- Ensure system compliance with data security and privacy requirements.
- Maintain knowledge of trends and developments in data management and security, HR technology, and HRIS applications.
- Oversee the procurement of appropriate hardware and software to ensure that the organization has high quality, efficient systems.
- Bachelor’s degree in Information Technology, Information Systems Management, Computer Science and Engineering, Information Security Management or another directly applicable STEM field is preferred.
- 8+ years’ experience in HRIS/Payroll support and or processing and 2+years in the HRMS modules of PeopleSoft, including e-applications, manager, and employee self-service.
- 5+ years of database management or related experience required with at least three years in a supervisory position.
- Practical IT systems configuration knowledge – with one or more of: UKG Payroll / Workforce Dimensions, Cornerstone, and/or other industry HRIS systems. You will be organized and a great problem solver, able to work to deadlines and to agreed processes. As the subject matter expert with ability to communicate well and be decisive yet diplomatic
- Familiarity with human resource policies and procedures to ensure the systems meet organizational needs and goals.
- Extensive knowledge in the implementation, custom reporting, analysis technology and production problem resolution for HRIS/HRMS applications.
- Experience in developing organizational goals and objectives for HRIS/HRMS and translate goals into technically feasible solutions within agreed upon timeframes.
- Ability to adhere to confidentiality with a strong understanding of HIPPA/HITECH
- Thorough understanding of Human Resources systems with a highly technical understanding of at least two commercial products is a plus
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