Job description

About the Company:

FDM Group is a global professional services provider with a focus on IT, working with over 200 clients across multiple business sectors. FDM’s business model is both unique and robust, bringing people and technology together by providing training and career opportunities for people to work with our prestigious clients. With centres across the UK, Europe, North America and Asia Pacific, FDM is one the fastest growing companies in Europe and is listed in the FTSE 250.

About the role:

The Consultant Experience Advisor role is an exciting opportunity within the Consultant Experience team and reports directly into Senior CX Partner. The position is based at FDM Leeds. The Advisor is primarily responsible for providing support, giving advice and conducting reviews of FDM’s Consultants, who are based at client sites across the UK. The Advisor must have strong verbal and written communication skills, have a confident and positive attitude, as well as being a highly organised, self-motivated and efficient administrator. They must be able to work in a busy and dynamic environment and be able to consistently deliver on set targets. They must also be willing to be flexible with working hours and be able to fit in with consultant schedules, that may not align to the standard working day.

Delivery of a fantastic consultant experience is underpinned by the Advisor’s responsibility to provide a highly professional level of on-going support, before but mainly during the consultant’s placement on client sites. Liaison with the client, the consultant and CX Partner is critical to ensuring quality experience while resolving potential areas of concern or difficulty in advance.

Duties and responsibilities:

• Being the first point of contact for consultant queries, and helping to resolve any issues in a timely manner
• Provide ongoing support and guidance to onsite consultants
• Engage with consultants via phone, email communication and in-person meetings at pre-determined touchpoints throughout their FDM journey
• Regularly arrange and participate in engagement events and initiatives
• Work with CX Partners to identify and resolve employee issues that may arise onsite
• Feedback review outcomes and action points to account manager and senior management
• Facilitate pre-placement consultant preparation workshops
• Complete day to day administration tasks (such as updating systems, using spreadsheets, collating paperwork, sending out consultant updates)
• Support wider Consultant Experience Team with ad hoc tasks and projects

What we are looking for:

• Proven ability to establish, build, and maintain strong relationships
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to prioritise, work well under pressure and multi-task effectively
• Resilient and able to effectively deliver in a fast-paced work environment
• Good analytical and problem-solving skills
• Strong interpersonal skills
• Able and willing to travel locally and nationally
• Interest in promoting diversity in the workplace
• Goes above and beyond for the team and has a positive work ethic

What we Offer:

This is your opportunity to work in a highly motivated, sociable team and grow with a company that is growing internationally.

• Chance to be part of a high-growth FTSE 250 tech organisation
• Qualification and development opportunities
• Fast-track career progression UK wide or globally
• Company culture committed to diversity, inclusion and social mobility
• Hybrid working - flexibility to work from home on a regular basis
• Central office location
• Up to 30 days annual leave
• Contributory pension scheme
• Mentoring Programme
• Option to (Buy As You Earn) Share Scheme BAYE

Diversity and inclusion are at the heart of what we value as an organisation. FDM Group is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Profit sharing
• Referral programme
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Leeds

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