Job description

Position Title: Houseman

Department: Housekeeping

Accountable to: Housekeeping Manager

Primary Objective of Position:

To maximize guest satisfaction by providing positive service to guests and co-workers in accordance with Port Royal standards

Major Areas of Accountability

• Meets and exceeds guest and team member expectations by providing positive and courteous service and teamwork
• Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations
• Communicates effectively with guests, supervisors and co-workers
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Handles difficult situations effectively
• Performs other duties as required to provide positive and courteous service and teamwork
• Ensures guest satisfaction by cleaning elevators, windows, hallways, floors, stairwells, walls, doors, and trashcans daily according to operational policies and standards
• Picks up trash and soiled linen from guest units
• Shampoos carpets in guest units and Port Royal public areas as needed
• Power washes building when needed
• Reports unusual circumstances to Housekeeping Department
• Turns in articles found in Housekeeping office for “Lost and Found” handling
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and work area
• Replenishes room attendants carts with linens and amenities when needed
• Empties carts at the end of the day and puts them away
• Notifies Housekeeping Department immediately if any stock shortages exist
• Ensures safety and maximum security
• Reports any damages and unsafe areas to supervisor, security or engineering
• Adheres to Port Royal policies and procedures
• Attends work on the time as scheduled
• Follows Port Royal’s grooming and dress standards
• Minimizes safety hazards by following all safety rules and procedures
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
• At all times projects a favorable image of Port Royal Homeowner Association to the public

Job Types: Full-time, Seasonal

Pay: $13.50 per hour

Shift:

• 8 hour shift

Work Location: In person

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