HOUSEKEEPING MANAGER | PALIHOTEL SAN DIEGO | OPENING IN 2023!!!

WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision & Life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

POSITION PROFILE:

The Housekeeping Manager is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills.

ESSENTIAL FUNCTIONS:

• Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
• Maintain and update all guest collateral placed in the rooms
• Respond to requests in an expedient, professional manner
• Interact with guests to ensure satisfaction and handles guests concerns as necessary
• Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
• Train, counsel, and discipline team members, as needed
• Seek continual improvement for the department and hotel
• Comply with all policies, procedures and regulations that relate to the local, state, and federal laws
• Advises front desk agent of rooms readiness for occupancy
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements
• Clean guest rooms by category priority
• Make sure all furniture is set up per the floor plan
• Inspect condition of all furniture for tears, rips, or stains; report any damages to the Hotel Manager
• Lead by example at all times, and stay visible to staff
• Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain client and guest experiences
• Be a leader in managing the overall reputation management of the hotel
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
• Effectively manage wages and controllable expenses
• Focus on maximizing the financial performance of the department
• Monitor performance against budgets and goals

REQUIREMENTS:

Skills & Knowledge Required:

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products
• Perform any other reasonable duties as required by management

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

REQUIREMENTS

• Must be able to work a flexible schedule and shifts including weekends & holidays
• Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs. |Stand or walk a minimum of eight hours
• Minimum two years experience in similar position, preferably a luxury hotel setting

ABOUT PALISOCIETY:

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of–a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde´ Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels