General Description: The House/Operations Supervisor is responsible for overseeing the day-to-day operations of multiple sites The House/Operations supervisor oversees the Residential Aide staff and models healthy, supportive behavior and good coping skills to the clients and other staff; the House/Operations Supervisor also ensures that clients have a safe, comfortable, and clean environment. The House/Operations Supervisor supports the Case Manager in assessing and providing resources to meet the needs of the residents. The House/Operations Supervisor is required to transport clients when necessary. This position requires availability 24/7.

Essential Duties and Responsibilities:

• Ensuring a safe, supportive environment in which residents are treated with respect and courtesy in line with trauma informed care while assisting them in working toward mastering the skills necessary to live independently;
• Supervising and delegating tasks to Residential Aides through use of deployment sheets; documenting staff issues, ongoing performance evaluations, and annual performance reviews; as an essential employee, reporting to work to provide coverage in the event that no staff are available for a shift;
• Purchasing food and supplies; maintaining inventory and budgets for food and supplies; ensuring that facility is fully stocked, and clients have all their basic supplies and needs such as food, toiletries, laundry detergent;
• Maintaining Petty Cash account and completing petty cash form; submitting receipts and form to accounting monthly;
• Evaluating and addressing minor household maintenance repairs and tasks; determining and scheduling purchase/repair needs of equipment and appliances and maintaining source vendors; overseeing agency vehicle maintenance and upkeep;
• Providing transportation for residents to appointments, shopping, and other destinations, as necessary;
• Overseeing the cleanliness and safety of the house by conducting checks of residents’ rooms and general areas of the home for safety hazards; conducting and documenting monthly fire drills;
• Assigning tasks to residents and offering encouragement, modeling, and training when needed in housekeeping skills;
• Providing a “listening” ear for clients and facilitating conflict resolution; providing emergency intervention, including CPR and First Aid in response to crisis situations and following MCCH’s protocol to address emergencies; documenting disruptive behavior or incidents involving police and/or emergency personnel on an Incident Report Form and submitting this form to the Case Manager; reviewing and correcting (when necessary) Incident Report Forms completed by Residential Aides and submitting to Case Manager;
• Maintaining records such as monthly staff schedule, shift logbook, and filing. Approving staff timesheets in payroll system, making sure overtime hours are monitored and controlled;
• Monitoring residents’ administration of medication and recording in the Daily Medication Record (DMR); following all protocols described in the Medication Errors and Weekly Medication Audit Directions Policy; contacting staff to correct DMR and/or reprimanding staff for errors in monitoring or documentation; assisting with filling/refilling prescriptions and maintaining medication bins;
• Maintaining required documentation of nightly census record and correct uploading/filing of hourly log notes that document all important and relevant incidents and briefings at staff change;
• Filing and maintaining a supply of program forms for staff use;
• Co-facilitating (with Case Manager) house and staff meetings; participating in MCCH recreational activities with residents, as assigned by supervisory staff; attending mandatory scheduled staff meetings and annual MCCH Staff Retreat;
• Representing MCCH in a positive and professional manner to residents’ families and outside organizations with whom the House/Operations Supervisor comes in contact in person or by telephone;
• Other duties, as assigned.

Required Knowledge, Skills, and Abilities:

• Bachelor’s Degree or work experience with severe and persistently mentally ill clients.
• Minimum two years related experience; will consider combination of qualifications equal to educational/work experience.
• Experience in facilities management in a similar environment.
• Ability to write routine reports and documents.
• Knowledge and experience in administering CPR and minor first aid.
• Ability to solve problems, negotiate and deal with a variety of concrete variables.
• Ability to work with tools and perform simple repairs.
• Ability to maintain fiscal and budgetary accountability.
• Valid driver’s license with good driving record and dependable vehicle.
• Advocate for homeless population.