We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

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- Prompt handling of all incoming and outgoing calls in a courteous and efficient manner - Handle guest complaints and take appropriate action to resolve - inform management when guests are dissatisfied or experiencing a problem and offer resolution - Conduct guest call-backs to ensure satisfaction - Handle all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests - Must be effective in sales and up selling - Perform entry of hotel reservation information into property management system - Follow all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited - Dispatch delivery, security, banquets, engineering, housekeeping, and others to responsible departments - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Update casino telephone directory as needed - Assist guest by directing them to appropriate areas and contact department for guest needs - Route emergency calls appropriately - Responsible for keeping message lights in rooms coordinated with actual messages and wake up calls - Ensure receipt of wake up call at requested time - Take amenity calls and hospitality orders and dispatch to kitchen/f&b team - Handle all after hour spa reservations - Maintain up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested - Help departments with special projects as assigned. - Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations

- Must have the ability to effectively and efficiently use all computer software and hardware including but not limited to Microsoft Word, Excel, Power Point, Access and slideshow presentations. - Must have the ability to maintain confidentiality at all times. - High school diploma or equivalent - Minimum of six months related experience and/or training - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to effectively communicate with correct English grammar skills including verbal and written communications. - Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders. - Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Must be able to qualify for any and all licenses or permits required by local, state or federal law. - The employee must frequently lift and/or move 10 pounds.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer