Hotel Receptionist - Nutfield Priory Hotel & Spa, Redhill Surrey

We are looking for a Hotel receptionist to join our team at Nutfield Priory Hotel & Spa.

Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions. You will be able to give a fantastic welcome and get our customers excited about their stay, whether that’s talking about all the things the guests can do during their stay, or remembering Mrs. Humphrey’s passion for afternoon tea.

It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service. You’ll strive to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home

This is a full time role that offers a mixture of hours and flexibility, including early shifts from 7 - 3.30pm and late shifts from 2.30pm - 11pm or 3pm – 11.30pm with occasional nights cover. This is on a rota basis and includes weekends. This is a temporary position for 3-6 months, with the possibility of being made permanent.

What’s in it for you:

• Hourly pay plus a share of service charge to boost your earnings - 100% of which is split between the team
• Use of our Health Club facilities - gym & swimming pool
• Delicious meals on duty provided
• 28 days holiday rising to 33 days with service (pro rata for this temporary position) – we think it’s fair to value loyalty.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS 25% discount of all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Working in stunning surroundings and in a property packed with character
• Free parking on site
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform

About you:

• Most of all, you’ll have a friendly, welcoming and genuine manner
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
• You’ll feel comfortable in a fast-paced, busy environment
• You’ll ideally have previous experience in a similar environment and role, but this is not essential
• You’ll be excellent at building a rapport with new and returning guests
• You’ll take pride in your appearance, as the face of Hand Picked Hotels

About us:

Nutfield Priory Hotel & Spa is a 4 Star Hotel with 60 bedrooms, a 2 Rosette restaurant and a Health Club & Spa. It is a popular wedding and Afternoon tea venue in a great location in walking distance to the town of Redhill

Hand Picked Hotels is a private collection of 21 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.