Job description

We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
• Verify posted entries to guest and non-guest accounts.
• Balance all front office accounts.
• Resolve room status and rate discrepancies.
• Review guest credit transactions against established limits.
• Generate operational and managerial report

Requirements and skills

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Scranton, PA 18503: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person

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