Job description

Job description

Holiday Inn Express and Suites - Wesley Chapel, FL

We have immediate openings for energetic and friendly people who are eager develop an exciting career in hospitality. We offer competitive wages, sign-on and referral bonuses, and a positive culture of excellence and teamwork.

SUMMARY:

The Night Auditor is responsible for the front desk operation during the overnight shift. To act as Manager on Duty and anticipate the guest’s needs and exceed their expectations. To represent the hotel in the late evening and early morning hours. Keep the General Manager informed of any guest complaints or situations that occurred during the night. Responsible for maintaining hotel safety and security during these hours. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

GENERAL RESPONSIBILITIES:

• Provide the highest quality of service to the guest at all times.
• Assist in maintaining public areas of the hotel in a clean and orderly condition.
• Greet and register guests and provide room assignments accommodating special requests whenever possible.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Have a thorough knowledge of the property and the community.
• Assist guests with general services such as making change, answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
• Have a thorough knowledge of the room types and the differences between them.
• Attend to special service requests including securing of cribs/rollaways for guests and delivering complimentary amenities.
• Represent the Hotel in regard to guest complaints and situations that require immediate attention.
• Meet with Guest Service Representative from prior shift to ensure all pertinent information was passed along in the pass on log.
• Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
• Resolve any discrepancies with department out of balance.
• Print folios for departures.
• Verify guaranteed no-shows and complete walked guest report.
• Maintain a Daily Report to be reviewed by General Manager daily.
• File registration cards, keys and completed reports.
• Ensure that all wake-up calls are handled promptly and properly.
• Ensure all work in property envelope is neat and accurate.
• Receive and transmit mail, phone, fax, and written messages for guests.
• Leave all completed reports at the assigned areas for the General Manager/Owner.
• Report to GM/Owner at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
• Have working knowledge of downtime procedures in case computers go down.
• Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
• Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
• Wear proper attire at all times in accordance with the Company Dress Code.
• Set up breakfast for the breakfast host, to be completed before 5am.
• Other duties as assigned, of which employee is capable of performing.

FINANCIAL RESPONSIBILITIES:

• Ensure credit cards are authorized for the duration of guest stays.
• Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.
• Ensure accuracy of till at the beginning and end of each shift.

SAFETY & SECURITY RESPONSIBILITIES:

• Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification.
• Have a thorough knowledge of emergency procedures.
• Conduct ongoing verification of hotel security.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.

LAUNDRY RESPONSIBILITIES:

• Following approved laundry procedures ensure understanding of operation of washer and dryers (where applicable).
• Assist in folding linen according to proper standards.

QUALIFICATIONS:

• High School Diploma or Associate Degree – Hospitality/Hotel Management preferred.
• Minimum 1 year of hotel front desk experience preferred.
• Experience handling cash, accounting procedures, and general administrative tasks.
• Computer Knowledge/Skills: MS Office, Property Management Software preferred.
• Highly focused, have excellent communication skills, be motivated.
• Professional in appearance and presentation.
• Be able to move or lift items weighing up to 30 lbs.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Gainesville, FL 32607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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