Job description

RESPONSIBILITIES

• Perform all end-of- day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
• Keeps track of the history of the financial transactions that have taken place during both day and night hours.
• Works as a desk clerk to check in late arrivals
• Prepare, balance, post, and distribute all necessary reports daily.
• Ensure accurate and timely recording and reporting of all property receipts.
• Maintain guest service standards at the front desk at all times.
• Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
• Follow cash handling procedures as outlined by the accounting department; collect payment at check-out and provides change for guests as needed.

QUALIFICATIONS: * High School Diploma

• Must be proficient in Excel, Word, Outlook and Power Point
• Previous guest relations training and experience
• Prior Opera Property Management System training is preferred.
• Flexibility in working hours, must be willing to work overnight
• Ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy
• College degree preferred
• Any communication or customer relations training or certifications preferred

SKILLS: * Must be willing to multi-task with flexibility to change in a professional manner

• Must meet and exceed expectations with little supervision
• Excellent communication skills, both written and verbal
• Professional phone etiquette
• Ability to represent the hotel continuously in a professional manner with knowledge and respect of all departments

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

COVID-19 considerations:
Hotel provides masks. Extra hand sanitizing stations are setup around the hotel. Employee mainly works alone.

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

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