Job description

WAYMORE'S GUEST HOUSE & CASUAL CLUB is hiring for a GENERAL MANAGER

Located in East Nashville, this 93-room boutique hotel offers travelers comfortable rooms in a neighborhood full of homegrown heart & soul. Waymore's is an ode to the patchwork quilt of east side artists, characters, makers & musicians-behind-the-musicians — a new haunt for long hangs, tall tales & no hard feelings. An exciting work in progress, soon to come are offerings that include a rooftop bar, lobby restaurant & bar, music venue, and retail space.

JOB OVERVIEW

The Hotel General Manager (GM) directs and coordinates activities in the overall day-to-day operations of the hotel. This includes but is not limited to the activities of the Front Office, Food and Beverage, Housekeeping, Maintenance, and Administrative departments. The GM is responsible for keeping the hotel efficient and profitable and setting standards for employee performance and guest service.

The General Manager will be trusted to make key decisions on staffing, ongoing programming, sales and marketing efforts, and overall guest experience. A successful General Manager will bring a strong sense of pride and ownership to the outlet and be proactive in their understanding of, and input on, the operational plans and budgets. This is an entrepreneurial role where one must have the skills to maximize the benefit of the resources available and build a strong culture of service and hospitality.

What you'll do:

• Work closely with New Waterloo Operations to understand and develop the business plan
• Develop a strong understanding of financial statements and actively manage financial goals and targets; maintain budgets and optimize expense structures
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Provide leadership and management support to staff while overseeing day-to-day operations
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Monitor team productivity, manage them to goals, and drive workplace cultural norms that align with the organization's values
• Lead a team that continually challenges the status quo and current way of doing things to seek more efficient ways of operating in the market and executing a high-quality, consistent guest experience
• Oversee the entire guest experience, from pre-arrival through departure; review, understand, and follow up on guests' needs
• Analyze, diagnose, and effectively problem-solve challenges that arrive for guests; engage with guests to better understand areas of opportunity and strategize adjustments to enhance the experience
• Oversee the weekly work schedule of all personnel, maintain appropriate databases, and review payroll records for appropriate personnel
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Administer and train on progressive discipline policies and procedures
• Ensure that all staff is delivering the level of service in accordance with the New Waterloo Standard Operating Procedures
• Possess a thorough understanding involving the maintenance of the operation
• Possess a thorough understanding of services, amenities, and offerings and oversee planning and pricing of all items

Who you are:

• You believe in hospitality, deeply and passionately.
• You have an entrepreneurial spirit + CEO mindset.
• You have a proven track record of managing teams and executing business plans.
• You lead through influence and are a cross-functional partner with diverse teams.
• You have a high degree of ownership and commitment to results.
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions.
• You have strong written and verbal communication skills; you can be an ambassador for your outlet.
• You believe that good hospitality is an experience, not just a transaction.
• You are a leader; you're dedicated to developing with your team and creating a holistic sense of mission.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You're excellent with time management and can function effectively in a dynamic environment.
• You have a strong work ethic and the ability to work autonomously and with confidence.
• A must: You have 1+ years of experience in a Hotel General Manager role.
• A must: You have a proven track record of containing costs, yielding through rate and expense control.
• A plus: You have 3+ years of lifestyle or small, non-luxury property experience.
• A must: You like to have fun & be nice.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $135,000.00 - $155,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Choose your own hours

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have a proven record of containing costs, yielding through rate and expense control?

Experience:

• Lifestyle or small, non-luxury property: 3 years (Preferred)
• Hotel General Management: 1 year (Required)

Work Location: One location

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