Pay rate $14.00/hour

Company Benefits

• $0.75/gal Discount at our Gas Station!!!
• Deeply discounted bus tickets from Colorado Springs, Woodland Park and Pueblo
• Health
• Dental
• Vison
• Long Term Disability
• Short Term Disability
• Supplemental Insurance
• Company Paid Life Insurance
• Monthly attendance bonus
• Referral program earn up to $500 for each referral
• Employee rewards program
• Membership to Cripple Creek Parks and Recreation Gym
• Financial Education and Wellness Program
• Employee Assistance Program

SUMMARY:

• Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests.
• Issuing room keys or cards, transmitting, and receiving messages.
• Keeping records of occupied rooms and guests' accounts.
• Making and confirming reservations.
• Presenting statements to and collecting payments from departing guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customer’s credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the checkout process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Prepare for basic food service, such as setting up coffee and tea supplies.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Plan, schedule or supervise the work of other employees.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange shuttles, or restaurant reservations for customers.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty cheerfully, satisfactorily and in a timely manner. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school graduate or equivalent; one or more year’s related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Able to read, comprehend, and interpret simple instructions, correspondence, memos, and documents such as safety rules, operating manuals and procedures and maintenance instructions. Able to write routine simple correspondence. Able to effectively present information in one-on-one and small group situations to guests and Team members.

MATHEMATICAL SKILLS:

• Able to add, subtract, multiply, and divide in small units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Able to apply common sense, patience and understanding while carrying out detailed written and/or oral instructions. Able to deal with and present problem-solving ideas that involves concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

• Strong guest service skills and the ability to ask questions and apply deductive reasoning and listening skills are essential.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Team member is regularly required to stand; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
• The Team member is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Lengthy periods of standing may be necessary.
• The Team member must occasionally lift, push and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Using and viewing a computer screen on a daily basis is mandatory.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a Team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud. The team member should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.
• Must be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

SIGNATORY ABILITIES:

• This position has no signing authority

ACCESS TO RETRICTED AREAS:

• No access to any areas