Comfort Inn & Suites Daphne in Daphne, AL is looking for two hotel front desk associates to join our 25-person team. We are located on 29793 Woodrow Lane. Our ideal candidate is attentive, motivated, and reliable.

Front Desk Hotel Experience is a must. Please DO NOT apply if you have not worked at a hotel in the Front Desk Department, you will not be considered without the experience.

If you are passionate about helping people and looking for a company that supports career advancement, we may have the perfect opportunity for you at Comfort Inn & Suites Mobile (Daphne/Spanish Fort) near Eastern Shore Centre because we are now hiring for Front Desk Associates!

What you will do as our next Front Desk Agent:

Be the “face of our company” to guests as you greet, register, issue room keys, answer guest inquiries as needed, and answer and transfer calls promptly and politely in accordance with Brand standards.

Showcase your attention to detail as you monitor cleanliness of lobby and other guest areas, maintain accurate front desk records and complete required reports.

Be a team player as we work hard and have lots of fun!

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

Essential Duties and Responsibilities:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

Communicate with Manager regarding status of groups.

Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.

Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via logbook. Update as necessary.

Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.

Assist team with training, supplies and support in order to consistently provide Brand quality service.

Register guests, assign rooms, & issue room keys.

Make courtesy call to guests to assure their complete satisfaction with their room, etc.

Receive and transmit messages.

Keep records of occupied rooms and guests’ accounts.

Make and confirm reservations.

Present statements to and collect payments from departing guests.

Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.

Schedule dry cleaning service, post to guest folio and deliver to guest rooms.

Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.

Implement, monitor and carryout guest honors program.

Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.

Clean, organize, and maintain lobby area (newspapers, coffee table, clean doors, windows, etc. as necessary).

Coordinate meeting room function book; booking and verifying dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown.

Posting charges and expenses to the folio for the meeting room for guests.

Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).

Count drawers, make deposit drop verified by witness, and run initials.

Close and balance shift.

Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.

Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.

May perform housekeeping and minor maintenance duties as needed or requested by management.

Use empowerment to exceed associate expectations and resolve conflicts.

Remain highly visible and be readily available for guests at all times.

Take initiative to offer assistance or answer questions throughout the hotel.

Proper administration of key control.

Willingness and ability to train new associates.

Complete maintenance work orders and deliver to the supervisor in a timely manner.

Thoroughly understand and implement the Brand service culture.

Perform all shift checklist responsibilities.

Support team members to ensure the team’s entire workload is completed daily.

Perform other duties not listed as required.

What you need to be successful as a Front Desk Associate:

Strong organizational and analytical skills with the ability to multi-task in a fast-paced environment.

Possess a positive upbeat attitude and be an effective listener, prepared to understand and solve issues quickly both face-to-face and on the phone.

Working knowledge of Microsoft Office and reservation management systems is a plus.

High School diploma or GED; Bachelor’s degree or 2 years related experience or training, or combination of education and experience is a plus.

Attention to detail, multitasking, and time management skills.

So, if you think that YOU are the right fit for US, let’s connect.

Job Type: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Schedule:

8-hour shifts

Ability to commute/relocate:

Daphne, AL 36526: Reliably commute or planning to relocate before starting work (Required)

Experience:

Hotel experience: 1 year

Available shifts and compensation: We have available shifts all days of the week. Compensation is $10.00 - $13.00/hour.

About Comfort Inn & Suites Daphne: Comfort Inn & Suites Daphne is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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