Job description

YOTEL is challenging the status quo, it’s in our DNA!

We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We deliver that experience to Generation YO through awesome people, smart design and the creative use of technology. We provide unique spaces, each with their own personality, connected by a sense of community, all delivered with a touch of fun and tons of passion.

We are inclusive, we are confident and innovative, we are YOTEL!

Front Desk Agent - Overnight - Position Overview:

The Front Desk Agent is responsible for creating a welcoming first impression for all guests staying at or coming to the hotel, on the overnight shift. Additionally, the Front Desk Agent will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. On the overnight shift this role is also responciblke for completing the night audit process.

Major Duties & Responsibilities of the Front Desk Agent:

• Deliver unparalleled service above and beyond the norm to exceed customer expectations.
• Always manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Own customer complaints and issues and empower oneself to seek immediate resolve.
• Demonstrate self-confidence, energy and enthusiasm always.
• Always extend professionalism and courtesy to crew members and guest
• Provide and assist guests with general services and information that enhances the YOTEL guest experience.
• Ensure thorough knowledge of safety and emergency procedures
• Execute a flawless night audit for the Finance Department

Skills/Qualifications for a Front Desk Agent:

• High school or equivalent experience
• Previous Guest Service experience preferred
• Knowledge of and ability to operate personal computers and various property specific applications
• Problem solving skills, especially in new situations
• Basic math skills and a basic knowledge of accounting
• Ability to read and speak English fluently Second or multiple languages are a plus
• Must have upper body strength to lift to 50lbs. continually throughout shift. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift. Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded cabin crew cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday
• hotel hospitality hotel hospitality hotel hospitality tourism

Job Type: Part-time

Pay: From $28.00 per hour

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• San Francisco, CA 94103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

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