Job description

Job Summary:

Represents the hotel to our guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences a superior stay.

Job Duties:

•Maintains an inventory of vacancies, reservations and room assignments.

•Process same day reservations, future reservations and cancellations.

•Knows room locations, types of rooms available and room rates.

•Registers arriving guests and assigns rooms.

•Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.

•Coordinates guest room maintenance work with the maintenance division.

•Uses persuasive selling techniques to sell rooms and to promote other hotel services.•Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.

•Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.

•Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained.

•Maintains a high level of professional appearance and demeanor.

•Follows all policies and procedures.

•Performs other duties as assigned.

Job Type: Part-time

Pay: $14.50 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person

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