Job description

OVERVIEW: ForFriends Inn is now hiring! ForFriends Inn is a cozy bed & breakfast located in downtown Santa Ynez, CA in the heart of Santa Barbara Wine Country. We are seeking an outgoing, people-loving person with good knowledge of Santa Barbara Wine Country to join our team as a Front Desk Associate to help us create wonderful experiences and memories for every guest.

POSITION: Front Desk Associate

STATUS: Part Time, 18-32 hrs/wk

DUTIES:

• Represent ForFriends Inn during all guest interactions
• Answer phones and professionally address inquiries for availability and rates
• Complete reservation opportunities by phone and in person
• Enter reservations into our Hotel Management software system
• Prepare paperwork and guide guests though the check-ins and check-outs
• Interact with guests throughout their stay
• Provide guests with suggestions and advice regarding activities, locales, restaurants, etc
• Perform general computer work and paperwork
• Lead and/or assist with breakfast and Wine & hors d’oeuvres hour including prep, service, and clean-up.
• As a small, family run business, know that we often ask our team members to ‘flex’ beyond the written job description when circumstances dictate

EXPERIENCE & SKILLS REQUIRED:

• 2-3 years experience in a customer-facing role; experience at a hotel front desk or tasting room is preferred
• Genuinely value interpersonal interactions with guests
• Be approachable & possess excellent communication skills
• Be exceptionally reliable and punctual with a high level of personal integrity
• Possess first-hand knowledge of the Santa Ynez Valley including wineries, restaurants, attractions, and events
• Be comfortable with basic computer and printing operations; Familiarity with Mac a must

Wages based on experience & qualifications

References required

Background check will be performed

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
Health, safety, and peace of mind of both our guests and team members is of first-importance. Considerable measures have been put in place to ensure these outcomes. As a small property, we are exceptionally well suited for today's environment.

Application Question(s):

• Are you vaccinated?

Experience:

• front desk: 1 year (Preferred)

Work Location: One location

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