Job description
Why us?:
Work Where You Belong! The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Foodies can tour the 100s of restaurants and bars right around the corner along with parks and outdoor spaces. Try our hip High Horse restaurant and bar featuring views of Portland’s Theater district and an elevated selection of regionally inspired food and drinks.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! The shifts are Friday, Saturday & Sunday 3pm-11pm Job Overview:
Experience
Knowledge/Skills
The Bidwell Hotel is seeking a Host to join our team in delivering service to our guests with creativity and passion!
Work Where You Belong! The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Foodies can tour the 100s of restaurants and bars right around the corner along with parks and outdoor spaces. Try our hip High Horse restaurant and bar featuring views of Portland’s Theater district and an elevated selection of regionally inspired food and drinks.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! The shifts are Friday, Saturday & Sunday 3pm-11pm
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
Responsibilities:
- Meets arriving customers as they enter restaurant with cordial greeting.
- Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
- Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
- Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
- Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
- Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
- Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
- Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
- Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
- Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
- Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
- Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
- Checks the proper set-up of tables and seating prior to opening.
- Immediately reports in writing any maintenance or housekeeping discrepancies to management.
- Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
Education/Formal Training
High School diploma or equivalent
Experience
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
Knowledge/Skills
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
- Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
- Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
- Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.
Environment
Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.
Benefits:
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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