Salary Range: $67,600 - $91,300 annually

Job Summary:
Responsible for providing case-management support using the Housing First model, Trauma Informed Care, Harm Reduction and other evidenced based practice to individuals in need of housing and services. These include meeting someone currently homeless on the street, encampments or in shelter and supporting them through every step of the housing process. From obtaining ID’s, applying for rental subsidy, searching for apartments, meeting with landlords and then providing intensive support once the person is housed. This may include and not limited to providing crisis intervention services, developing goal plans, facilitating referrals, and serving as advocate on behalf of participant to assist them in securing services, entitlements, and support to reach their goals. The work is 80% based in the community, making home visits, and supporting people to become integrated back into their community.

Experience, Knowledge, Skills:

• BA/BS in human service field or equivalent combination of education, training, and experience.
• Two years of related work experience in housing programs field or equivalent

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

Core Competencies:

Ability to:

• Work independently in identifying and resolving issues, concerns and problems.
• Acquire subject matter expertise in the functions and activities of the department, including applicable laws, rules, regulations, procedures and technical operations.
• Use troubleshooting and analytical skills; oversee corrections within assigned specialty; read, interpret and apply complex technical documentation; analyze, evaluate and integrate business processes and procedures.
• Write logical, comprehensive, concise reports and correspondence; demonstrate good customer service and project management skills; communicate effectively orally and in writing using language understandable to management and staff.
• Work effectively with other employees, clients, users and management; promote and maintain a team environment.
• Develop recommendations and solutions with sensitivity to the issue, impact to organizational precedence, and desires of those affected by the recommendations.
• Follow through on assignments; accept work assignments from multiple managers and work areas; handle multiple and parallel projects.
• Bilingual in Spanish and English preferred.

Essential Functions:

• Helps client apply for all possible housing resources by completing each step with the person.
• Orients participants and conducting intake interviews to collect information and assess the needs and strengths of each participant and/or family.
• Works with client to develop a client driven service plan
• Provides direct supportive services to assist participants in meeting basic needs, addressing their action plan goals, and overcoming challenges.
• Facilitates referrals and serves as advocate on behalf of participants to assist them in securing services, entitlements and support to reach their goals.
• Collaborates with outside providers to coordinate client services.
• Actively recruits landlords willing to work in conjunction with the agency and locates affordable housing opportunities to meet the needs of the client population.
• Conducts and/or assists with housing searches, housing orientations
• Networks with community agencies, for the purpose of coordination, and/or development of services. This might include attending community meetings, committee work, and/or presentations to interested agencies.
• Participates in monthly client group meetings, case reviews, staff meetings, training sessions, supervisory meetings, committee meetings, agency events, and other activities as directed.
• Serves as a liaison between landlord/property owners, community members, and service providers to help facilitate ongoing supportive services.
• Maintains and monitors confidential participant applications, records, HMIS data and reports as assigned.
• Provides home visits after person is housed based on the needs of that person, with a minimum of at least 1 visit a week per client
• Responsible for ensuring person is connected with all needed services (behavioral health, medical, dental, eye, pharmacy and any other medically necessary resources or community support) and frequently attends all appointments with individual.
• Supports the individual with all activities of daily living as needed
• Provides crisis intervention as required and in collaboration with clinical staff and community partners.
• Part of the weekly on-call rotation
• Identifies goals and strategies to better conduct intake procedures, better serving the needs of the target population
• Maintains up-to-date knowledge of regulations and requirements related to housing programs and client eligibility.
• Participates in planning efforts to evaluate program’s effectiveness, identify needs and trends, and develop strategies to overcome challenges and enhance program quality.
• Performs other duties as assigned

Work Environment and Physical Requirements:

• Work is safe to having minimal hazards that are typically found in a general office environment where there is rarely little or no exposure to injury or accident
• Frequent sitting and talking or hearing customers
• Operate standard office equipment requiring continuous or repetitive hand/arm movements
• Vision enough to interpret computer screens and documents to assist the public and complete work assignments; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Manual dexterity enough to accurately input, retrieve and verify work assignments
• Use of hands to finger, handle, or feel and reach with hands and arms
• Occasional light to moderate physical effort that includes: stooping, kneeling, crouching, crawling; frequent standing or walking; frequently lifting and/or lifting up to 20 pounds and occasionally lifting and/or carrying up to 10 pounds; maintaining arms and hands in the same position for repetitive tasks and frequently working with light objects and light hand tools
• Extensive computer work primarily performed at a desk
• On occasions the incumbent may have to work outside.

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE .