Job description
The Family Case Management Coordinator is accountable directly to the Home Visiting Program Manager. Provides home visitation services and ensures Family Case Manager's activities meet the requirements of Healthy Families America and Growing Great Kids. Utilizes Healthy Families America approach to promote positive parent-child interactions and healthy childhood growth and development. This position is responsible for supervising two Family Case Managers and carrying a caseload of 7-8 families.
Salary- This position starts at $57k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.
Highlighted Duties and Responsibilities:
- Reviews initial Parent Survey assessment and intake forms and assigns to home visitors to ensure service delivery within 48 hours of receipt
- Develops HFA Service Plans based on the Parent Survey in collaboration with the Home Visiting program manager for all families assigned to caseload.
- Conducts quarterly shadow home visits with Family Case Managers.
- Ensures staff are completing required assessments (PHQ-9 depression scale, Abusive Behavior Inventory [ABI], Ages and Stages Questionnaire, CHEERS Check-in, etc.) and establishing Family Goal Plans within established time frames outlined in the Home Visiting Policy Manual.
- Meets weekly with the Home Visiting Program Manager for 90 minute reflective supervision
- sessions, per HFA standards.
- Conducts weekly 90-120 minute reflective supervision meetings with each Family Case Manager.
- Meets with supervisees regularly and provides ongoing feedback and support, including opportunities for professional development.
- Participates in monthly quality management activities as directed to ensure high quality, high impact services to families.
- Makes referrals for health services to Community of Hope as needed.
Minimum Qualifications:
- B.A. in Human Services related field (social work, early childhood education, family studies, psychology) or equivalent professional experience required.
- For Bachelor’s of Social Work degree or Master’s of Social Work degree holders, the appropriate DC license must be obtained prior to start date.
- Experience with providing public health case management and education (i.e., reproductive health, smoking cessation, child development, and parenting) to at risk populations preferably in the clients home setting strongly preferred
- At least 1 year of supervisory experience required.
- At least 2 years of experience in public health and/or human services field required.
- Demonstrated cultural competence in communicating with underserved, diverse populations.
- Strong written and verbal communication skills.
- Ability to work with computers and electronic health records.
- Knowledge of community resources or the ability to become knowledgeable required.
- Ability to establish and maintain trusting relationships with families.
- Strong interpersonal, organizational, analytical, problem solving and cross-cultural sensitivity skills required.
- Ability to work flexible hours including weekends and evenings required.
- Ability to conduct home visits. Valid driver’s license and vehicle required, as well as proof of auto insurance required.
- All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested.
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
Check out our website for more information here.
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