Gastro Health, LLC is the largest gastroenterology multi-specialty group in the United States, with over 130+ locations throughout the country. We employ the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees, which includes: Health, Dental, Vision, Paid Time Off, Life insurance, 401k, Profit Sharing Plan, Short & Long-term disability, HSA, FSA and Corporate Holidays.

Are you ready to be a part of the Gastro Health family? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Job Description:

• Provide EHR support to Gastro Health's employees, providers and business partners
• Serve as primary point of contact for ticketing and answering of telephones
• Responds to tickets assigned to this position within 24 hours
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions
• Solve user issues by using sound judgement and Gastro Health's best practices
• Utilize help desk software to document problems, resolutions, and closures
• Aid in the coordination and implementation of decisions made by Clinical Quality and Outcomes Committee; including orders, order sets, clinical guidelines, clinical documentation (notes, forms, patient history, conditions, diagnoses, and plans) and clinical templates
• Assist in the planning, testing and implementation of EHR upgrades, enhancements, policies and procedures
• Participate in the development of information system training and support programs
• Assist in practice management and EMR implementation at each Gastro Health site, including all configuration, training, and on-site go-live support
• Document, develop and oversee policies and procedures related to health care information management and coordinate connecting clinical, operational, and administrative functions
• Maintain the highest standards of data integrity, confidentiality, and security
• Maintain a positive working relationship peers, superiors, and external customers

Job Qualifications:

Minimum Requirements

• AS degree preferred
• eClinicalWorks certification desired
• Knowledge of office processes, procedures and technology
• Knowledge of company supported hardware, software, and operating systems
• Knowledge of HIPAA laws as they pertain to the use of computer software
• Evening and weekend on-call rotation

Abilities Required

• A wide degree of creativity and latitude
• Investigate and analyze information to draw conclusions
• Plan, test and implement policy and procedures
• Developing and implementing information system training and support programs
• Multitasking is a key trait required
• Critical thinker
• Customer Service skills should be polished and a must.
• Effective Communicator
• Organization and documentation management
• Self-directed
• Skill in organizing and establishing priorities
• Strong verbal and written communication skills
• Team Player
• Work independently without direct supervision
• Should be able to work on a task-oriented basis
• Works well under pressure