Job description

General Description

Performs highly complex systems support work; Work involves providing customer support for county information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment; May train others; Works under close supervision, with moderate latitude for the use of initiative and independent judgment.

Examples of Work Performed

Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support.

Provides assistance in the design, development, and maintenance of various system applications

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software

Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.

Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities

Maintains necessary security controls over software

Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software

Troubleshoots and resolves computer-related problems

Develops training manuals and procedures and trains users in the proper use of hardware or software

Prepares reports on systems efficiency and utilization

May assist in the review and recommendation of the procurement and inventory of information resources hardware or software

May prepare, develop, and update personal computer and mainframe application programs

May serve as lead worker providing direction to others

Performs related work as assigned

Education and Experience

Graduation from an accredited four (4) year college or university in Computer Science, Information Systems or related field

Two (2) years of experience in systems support work

Two (2) years of related experience may be substituted for one (1) year of education

Certificates, Licenses and Registration:

Must have a current valid Texas motor vehicle operator’s license

Must be able to be insured by the County’s insurance carrier

Knowledge, Skills and Abilities

Knowledge of the practices, principles, and techniques of computer operation, of information systems, of computer software and hardware, of information security policies and procedures, and of local and wide area networks and database administration

Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems

Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively, and to serve as lead worker providing direction to others

Job Type: Full-time

Pay: $51,084.00 per year

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work Location: One location

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