Job description

Helpline Supervisor – Online Chat – National Charity
Full time (35 hours per week Monday to Friday) or Part time (14 hours per week Saturday and Sunday)
£29,000 per annum pro rata
Fixed term for 1 year

*
About the role*

As an Online Chat Supervisor you will play a key role in being a lifeline when someone goes missing. You will have a direct impact on missing people and their families by providing a non-judgemental, empathetic space for them to talk about their experiences. You will respond to service users via 121 chat, handling sensitive contacts, dealing with crisis situations and assessing risk. You will provide support and information, signpost to further sources of help and connect service users to other agencies.

*
About you*

You will need:

• experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice or support work with children, vulnerable adults and/or families
• a good understanding of the issues faced by children and young people, including those who are affected by child sexual exploitation or criminal exploitation
• excellent written communication skills
• be able to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance.

*
What you will get in return*

This position is part of an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults – those who have run away or left home – and the families of missing people. Our online services start from 14:30, 7 days a week, via multiple channels. You will be supported by a team of Helpline Coordinators and Supervisors.

You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

*
About Missing People*

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK. We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

*
Find out more and apply*

If you want to be a lifeline when someone goes missing, click apply. You will find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People's Achievements 2022.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. Please also tell us whether you are interested in full-time or part-time work. We look forward to receiving your application.

Closing date: Monday 20th September 2022. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.

Job Type: Full-time

Salary: £29,000.00 per year

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.