Job description
Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Apple, Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
Reports to: IT Manager
POSITION SUMMARY:
The helpdesk administrator will be responsible for first-level helpdesk support along with preparing laptops for staff and any other onsite hardware tickets that may arise. This role is a junior position within the IT department and is based in San Francisco, USA.
RESPONSIBILITIES
- Installation & configuration of end-user devices (Mac and Windows devices)
- Responding to first-level helpdesk tickets (break/fix tickets) – this can include password resets, setting up monitors, issues with connecting laptops to network Wi-Fi, and other problems with IT equipment in our San Francisco office.
- IT stock - the helpdesk administrator will be tasked with managing stock in our San Francisco office, this includes taking delivery of new laptops, monitors, and other IT equipment, updating the asset tracker, and shipping laptops to staff based in the USA.
- Supporting Security team – supporting audits of security systems located in our San Francisco office.
- Will be responsible for ensuring our hot desk system is in good working order - keyboards, mice, speakers, and monitors are working. Supporting staff who are having issues connecting their devices.
- Supporting Zoom rooms – ensuring dedicated meeting room equipment is functional and supporting staff with issues they may have
- Supporting onboarding – setting up new user accounts, shipping laptops and providing IT support to new hires
- Diagnosing and solving issues with laptops for staff
- Responding to helpdesk tickets for USA-based staff
QUALIFICATIONS
- 1-2 years in a similar role
- Demonstrate ability to learn
- This is a front-of-house facing role so the ability to support people.
DESIRABLE
- Passion for Technology
SALARY
- Please note: This is an hourly non-exempt position.
- Exact compensation may vary based on skills, experience, and location.
- Base salary: $40-54 per hour
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