Job description
General Summary:
System Engineer Tier 1 are typically entry-level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Shift HOURS Monday - Friday 12am-9am
Position Responsibilities:
- Answer Help Desk
- Willing to work occasionally and/or be on-call overtime, holidays, and weekends
- Provide Level 1 phone support
- Check Backup Logs daily and update the tickets or reports
- Check Anti-virus twice weekly
- Create Antivirus True-Up report
- Create Backup True-Up report
- Create RMM True-Up report
- Create Firewall Management True-Up report
- AlertingWatch the consoles for new alerts
Escalate as requiredPortal/RSM management
- PatchingComplete the overnight patching schedule defined by MSS
Track to make sure patched machines come back onlineCreate Patch True Report
Knowledge, Skills, and Abilities:
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Terminal Services
- Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
- Working Knowledge of Wireless Technologies
Credentials and Experience:
- New hire with no certifications
- Eager to learn
- Experience in customer service
- Takes direction from Engineers/Technicians
WHAT’S IN IT FOR ME?
- Health, Dental, Vision Insurance
- 100% Company-paid Disability Insurance/Life Insurance
- Open Paid Time Off
- 401K Matching
- Paid Certification Training
- Team Building Activities
- Monetary Tenure Recognition
- Community Involvement / Career Development Day
Professional Overview
- In business since 1984
- Large regional business with 6 offices in 5 states across the Midwest & Southeast region
- Ranked as a top managed services provider by Channel Futures since 2008
- Named a best place to work in Kentucky since 2015
- Distinguished as a SOC 2, Type II certified company
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Application Question(s):
- Are you able to work overnight M-F 12am - 9am?
Work Location: Remote
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