Job description

We are looking for a Tier 1 Help Desk Service Technician/Mechanic for hands-on maintenance, troubleshooting, and service of our commercial embroidery machines.

High growth potential. Strong team-oriented culture. Fast-paced growth environment.

This position works alongside numerous teams, including Sales, Purchasing and Parts, and Warehouse and Logistics to ensure prompt and accurate responses to customers' technical inquiries. Candidates must be adept at troubleshooting issues and find the right solutions while maintaining a professional and friendly attitude towards clients. Currently, we are looking to fulfill our evening shift , with a start time of 12 pm EST until 9 pm EST, meal period is allocated.

No prior experience in embroidery is necessary, and hands-on on the job training will be provided!

************************************************************************

Want to know what it's like to work at Ricoma? Click the Link!

https://www.youtube.com/watch?v=Nsk19i_xUjc

************************************************************************

The role consists of 3 main areas of responsibilities:

• Training and onboarding new customers
• Troubleshooting and resolving issues with commercial equipment and technology
• Product testing and quality control

What you'll need to get an interview:

• Fluency in English is a MUST, fluency in Spanish being a plus
• Mechanically inclined with ability and experience to disassemble machinery, change parts and reassemble.
• Prior hands-on experience with technical, mechanical, or electronic components strongly preferred
• A strong customer service-oriented mindset with excellent communication skills is a must
• Responsible and able to work independently once the training is completed
• Ability to be organized, multi-task, and find solutions to urgent requests in an accurate and timely manner
• Strong ability to learn a new product from the ground up and the ability to detect and solve problems are a must
• Strong analytical skills and the ability to solve problems in a structured manner
• High attention to detail, dynamic, flexible, hard-working, and highly organized
• Demonstrated ability to work independently and in a team environment

What you'll be doing:

• Understand the functionality and features of our entire suite of machinery and products
• Schedule and provide quality on-site and off-site training to our clients in order to provide a thorough and comprehensive understanding of our products’ functionality and capabilities
• Pinpoint, troubleshoot, and resolve the technical inquiries of our customers through effective and timely online communication, video conference, email and/or phone
• Hands-on work involving machinery and equipment
• Service and maintenance of customer's equipment by traveling to the customer's site
• Calibrating and testing designs on the equipment to ensure everything is functional before shipping to the customer
• Organize and respond to tickets in a professional, accurate, and timely manner
• Document issues and create reports from customer tickets to build an internal knowledge base
• Facilitate and execute customer requests for replacement parts and other items
• Work with other members of the Sales team to ensure high customer satisfaction
• Gather and present feedback on product functionality from customers

*This is not an IT based position. This is a very hands-on, mechanical based position that works hand and hand with our customers.

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Miami, FL 33178: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What are your salary expectations?

Experience:

• Machinery Maintenance: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.