Job description

We are looking to add an Help Desk Analystto our team at the Offutt AFB. This is a on-site role in Bellevue, NE working on the USSTRATCOM program.

• Desk-side, phone, and analysis for the Command and Control Facility Windows/RHEL environment.
• Daily troubleshooting with warfighter customers and analysis to resolve warfighter access/network/compute/storage incidents.
• Collaboration across all the ITCC lines of service and warfighter divisions to perform system monitoring/analysis.
• Support planning and desired configurations for new upgrades to the environment.
• Utilize BMC Helix/Remedy for tracking, metric gathering, trending, and complex analysis.
• Exercise independent judgment to suggest/implement automation and process improvements to improve the overall user experience.
• Evaluate potential courses of action with the engineering teams.
• Participate in the decision making process and testing to verify system/enterprise level requirements as well as design trade space discussions.
• Support design and subsequent evaluations of VDI/CDI client configurations.
• Support periodic problem investigations and root cause analysis tasks for higher complexity command wide issues.
• Update procedures, processes, and policies. Provide technical guidance/training to warfighters and peers.
• Troubleshooting includes operating systems, applications/hardware issues, and installation of software and drivers.
• Provide Commercial-off-the-Shelf (COTS) applications support to include Internet Explorer, MS Edge, MS Outlook, Office 365, Adobe Reader, Java, and PKI technologies.
• Hardware includes, but is not limited to, desktops, laptops and tablet PC platforms as well as networked and standalone printers/copier/fax machines and smartphones.
• Requires solid oral/written communication with flexibility to support technical activities after-hours and weekends as needed.

Basic Qualifications:

• Bachelors and 2-4 Years, Masters and 0-2 Years or High school diploma or G.E.D. (college degree desired) or 4+ relevant work/ military experience in lieu of BS
• At least one year of technical training in an IT related field
• Two or more years of technical support experience
• Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
• Must be flexible with scheduling, able to work nights/weekends as needed
• Must have an active Secret clearance and the ability to maintain
• Certifications:
• CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire

Job Type: Full-time

Pay: $39,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Offutt AFB, NE 68113: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Security clearance:

• Secret (Preferred)

Work Location: In person

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