Are you a team focused, high-energy, engaging individual? Do you feel comfortable with being a core team member and ensuring an exceptional experience for team members and other stakeholders? Do you want to do your part to elevate the physical therapy profession? Do you want to learn from the best in the industry?

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you.

What You'll Be Doing

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  Greet and assist patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.

• Coordinate and communicate patient/therapist schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.

• Coordinate therapist time off requests and schedule changes

• Successfully schedule our patients with the goal of exceeding their expectationstimely, convenient, and with the right provider or specialist.

• Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information to the benefits/billing department.

• Ensure all patient records are accurate, complete, compliant, current, and managed; includes, but not limited to Notes, Guarantor Balance, POC orders, emergency contact information, patient enrollment and financial information, and referrals.

• Answer phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries.

• Maintain patient database, updating information as needed.

• Perform over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information; includes, but not limited to credit card receipts, deposit slips, OTC logs, checks, and cash.

• Run various computer-generated statistical and productivity reports as requested and required.

• Issue and collect patient satisfaction surveys.

• Consistently review all patient documents for accuracy and HIPAA compliance.

What You Can Expect

• A team environment that fosters continuous learning and fun.
• A year-long onboarding program.

What You Bring to the Role

• High school diploma or GED (preferred)
• 1-2 years Scheduling/Verifications experience preferred
• Excellent customer service skills
• Excellent communication and listening skills

About Spooner

Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the healthcare field to accelerate the use of physical therapy as primary care. Today, Spooner has 25 clinics in the greater-Phoenix area and 1 clinic in Coppell, TX and is not stopping there! If you are interested in joining us on our journey of growth, collaboration, and disruption, you wont be disappointed!

This is not your common workplace. Fun and excellence go hand in hand at Spooner, and we provide ample opportunities to achieve both.

We promise to help you achieve excellence. We will help you become a leader. We will help you accelerate your career.

Spooner is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy expert physical therapy and hand therapy at no cost and free access to a direct primary care team dedicated to keeping us healthy.

• $500 individual and $1,000 family deductibles
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• Student loan reimbursement program
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy