Health Insurance Learning Specialist / Technical Writer

Full Time
Remote
Posted
Job description

GeBBS Consulting, a leader in Healthcare Technology solutions, has an immediate opening for a Learning Specialist / Technical Writer to support a healthcare partner in a remote capacity. This will be a contract position which is currently scheduled to go through the end of September but will likely be extended.

Must Have Experience:

  • Health Insurance systems (Blue Cross/Blue Shield experience preferred)
  • Technical Analysis - analyzing source materials, accessing actual system for analysis and validating procedures in the UI and or working with business SMEs; research and analysis of Screen Behavior Documents/guides
  • Framemaker (Unstructured- creating and updating); MS Word (experience with Style Sheets within MS Word required)

Unique Responsibilities:

Blended Role - Technical Writer, Instructional Designer, Facilitator (Virtual Instructor Led Training)

Responsibilities:

1. Virtual Instructor Led Training

2. Technical/System writing - User Guides using Style Sheets within MS Word - creating and updating User Guide in Word and Framemaker (from "scratch"), Instructional Design - drafting PowerPoint presentations, creating eLearning modules, updating Captivate files, uploading SCORM files to LMS; converting recorded WebEx sessions into Camtasia and uploading to LMS; using Snagit to deidentify screen captures; delivery virtual instructor-led training using WebEx and/or MS Teams; create BILTS (Blended Instructor Led Training solutions)

Supports the consulting and business partnering processes by collecting customer needs

  • Supports the setup and management of learning environments
  • Builds or curates content that aligns to the designed learning experiences as part of front end analyses
  • Identifies opportunities to leverage technology within learning programs
  • Executes specific change management-related tasks as assigned
  • Executes specific coaching and feedback-related tasks as assigned
  • Collaborates with WRS team members to assure learning program content compliance and quality
  • Collects data as assigned and compiles data for reporting in support of the impact evaluation process
  • Executes project management tasks as assigned by more senior LPCs
  • Gathers content from identified knowledge sources to create components from the Performance Support Plan as assigned
  • Collaborates with WRS team members to assure the compliance and quality of content within the Center of Excellence repository
  • Participates in knowledge sharing among WRS team members to grow target skills and competencies

About GeBBS:

GeBBS Consulting has established itself as a leading technology and consulting partner for leading Health Plans, Hospitals, and many of the largest healthcare software firms. We are experts at mobilizing highly skilled teams and individual subject matter experts to assist deliver your projects on time and within budget.

Today’s healthcare industry is wildly complex and undergoing constant change. Our team of industry and technology experts will bring order to your mission critical projects and engage the necessary expertise to achieve successful delivery and completion.

GeBBS Consulting is an Equal Opportunity Employer.

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Health Insurance: 1 year (Preferred)
  • Framemaker: 1 year (Preferred)

Work Location: Remote

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