HCM Payroll Support Professional
Job description
To apply, please go to: https://cu.taleo.net/careersection/jobdetail.ftl?job=29245
Who We Are:
System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration.
Employee Services provides the CU community with excellent services from recruitment to retirement. This office provides technical expertise while administering benefits, professional development, payroll, individual tax management, and strategic HR programs. The functional areas of Employee Services include Payroll, Technologies, Benefits, Retirement, Financial Education, Learning and Development, International Tax and Human Resources.
Position Summary:
The HCM Payroll Support Professional role will assess incoming issues or concerns and determine the best way to resolve them. This person must determine the customer’s knowledge base to educate them on appropriate procedures to ensure timely and accurate payroll payments and may guide users to the appropriate resource materials and training guides. They will escalate issues to other members of their payroll team as appropriate. This person will be responsible for recording contact information and resolutions into Cherwell.
The HCM Payroll Support Professional role reports to the Payroll Manager and is exempt from the State of Colorado Classified Staff system.
Where You Will Work:
Diversity and Equity:
Duties and responsibilities of the position include, but are not limited to:
- Receive inbound calls for level 1 and 2 questions and issues which include but are not limited to the CU policies and procedures, portal access, HCM system, including questions with position data, job data, personal data and time collection.
- Provide answers to questions and issues related to pay, multistate tax compliance and issues, overpayments, and off-cycle payments, Time and Attendance, Absence Management, and CU’s Applicant Tracking and Recruiting system.
- Research and update incorrect or missing data in employees’ job or personal data.
- Respond to level 1 and 2 issues sent to the HCM Community email inbox within established SLA.
- Collaborate with other members of the Payroll cross-functional team regarding escalated issues.
- Provide timely feedback to the organization regarding service failures or customer concerns.
- Build sustainable relationships with team and campus staff through trust and open and interactive communication.
- Track all escalations via the Cherwell ticketing system.
- Adhere to established metrics with regards to Cherwell ticket closure.
- Ensure the professional delivery of HCM and payroll actions in compliance with Employee Services technical guidelines, administrative policies, and procedures.
- Prepare and/or review written step-by-step guides on duties to guarantee knowledge transfer opportunities for other members of the Payroll cross-functional team.
Minimum Qualifications:
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
- Bachelor’s degree from an accredited institution of higher education or equivalent professional experience (education requirement may be substituted by professional experience, including four years’ experience in a fast-paced Customer Service environment).
- At least one (1) year of experience using a Human Resources Information System (HRIS), or other similar systems or tracking systems.
Preferred Qualifications:
- Two (2) years of experience using a Human Resources Information System (HRIS), or other similar systems.
- One (1) year experience working as a Customer Service Representative.
- Prior work experience in Higher Education environments.
- Experience with PeopleSoft HCM system.
- Fundamental payroll knowledge including the ability to explain how social security, Medicare, federal and state taxes are taken on a paycheck.
To be successful in this position, candidates will need the following:
- Knowledge of payroll systems and processes.
- Knowledge of HCM system.
- Exceptional written and oral communication skills.
- Ability to work independently and under pressure, to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness.
- High level of commitment to customer service.
- Ability to utilize Microsoft Office programs.
- Ability to establish and maintain good working relationships with co-workers, supervisors, other University personnel, and the public.
How to Apply:
- A cover letter identifying the job specific minimum qualifications you possess
- A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.
When to Apply:
Background Check Statement:
ADA Statement:
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