Job description
Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guests of same, whenever possible.Responds to guest requests, complaints or inquiries courteously and promptly.Enters changing reservation information into computer system.Posts charges to guest accounts and processes payment of accounts.Ensures a maximum level of service and satisfaction is achieved and maintained.Operates Hotel switchboard and/or PBX.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Some college courses in Hotel Management preferred. Previous guest service experience preferred.
SPECIAL QUALIFICATIONS:
Must possess excellent communication and organizational skills. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
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